Privacy Policy | Dingle Woollen Company
Privacy Policy | Dingle Woollen Company
Last updated: October 2026
At Dingle Woollen Company / McKenna’s of Dingle, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, contact us or otherwise interact with our business.
1. Information We Collect
When you place an order, contact us or use our website, we may collect personal information including:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Order and transaction information
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Information you provide when contacting us
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Technical information such as your IP address, browser type and device information
Payment information is processed securely by our payment providers. We do not store your complete payment card details ourselves.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery and provide order updates
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Process returns, refunds or exchanges
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Respond to questions and customer-service requests
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Maintain appropriate business and transaction records
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Detect or prevent fraud and protect the security of our website
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Improve our website, products and customer experience
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Send marketing communications where you have consented to receive them
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Meet our legal, tax and regulatory obligations
We only use your personal information where we have a lawful basis to do so, including fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or where you have given us consent.
3. Email and Marketing Communications
If you choose to subscribe to our marketing communications, we may use your email address and other information you provide to send you news, product updates, special offers and other relevant communications.
We use Klaviyo to help us manage email marketing and customer communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Unsubscribing from marketing communications will not prevent us from sending you essential messages relating to an order or transaction.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and, where applicable, support analytics and marketing.
Some cookies are necessary for the website to function. Other cookies may require your consent.
Where required, you can choose your cookie preferences through the cookie consent options displayed on our website.
For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy or cookie settings.
5. Shopify and Other Service Providers
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.
We also work with trusted third-party service providers where necessary to operate our business. These may include:
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Payment processors
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Delivery and courier companies
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Email and marketing providers
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Website analytics providers
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IT, hosting and security providers
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Professional advisers where required
These providers may process personal information on our behalf or for their own legitimate purposes in accordance with applicable data-protection law.
We only share information that is reasonably necessary for the relevant service.
6. International Data Transfers
Some of the companies that provide services to our business may process or store personal information outside Ireland or the European Economic Area.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting our accounting, tax, legal and regulatory obligations.
Different types of information may therefore be retained for different periods.
8. Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our online store and payment transactions are supported by secure technology and trusted payment providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Data-Protection Rights
Under applicable data-protection law, including the General Data Protection Regulation (GDPR), you may have the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information in certain circumstances
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Ask us to restrict how your information is processed
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Object to certain types of processing
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Withdraw consent where processing is based on your consent
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Request the transfer of certain personal information where applicable
These rights are subject to certain legal limitations and exceptions.
To exercise any of these rights, please contact us using the details below.
You also have the right to make a complaint to the Irish Data Protection Commission if you are concerned about how your personal information has been handled.
10. Children’s Privacy
Our website and online store are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would be required under applicable law.
If you believe a child has provided us with personal information inappropriately, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page and the “Last updated” date will be amended accordingly.
12. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your data-protection rights, please contact:
Dingle Woollen Company / McKenna’s of Dingle
Main Street
Dingle, Co. Kerry
V92 HK18
Ireland