Terms of Service | Dingle Woollen Company

 

Payment must be successfully authorised before an order can be processed.

Payments are handled through secure third-party payment providers available through our Shopify store. We do not directly store your full payment-card details.

4. Orders

Once you place an order, you will receive an order confirmation using the contact information supplied during checkout.

An order confirmation does not necessarily mean that we have accepted your order. We reserve the right to cancel or refuse an order where reasonably necessary, including where:

  • A product is unavailable

  • Incorrect pricing or product information has been displayed

  • Payment cannot be authorised

  • We suspect fraudulent or unauthorised activity

  • We are unable to fulfil the order

If we cancel an order after payment has been taken, the relevant amount will be refunded.

Please ensure that your billing, delivery and contact information is accurate when placing your order.

5. Shipping & Delivery

We aim to prepare and dispatch orders as quickly as possible.

Delivery times shown on our website are estimates and may be affected by circumstances outside our control, including courier delays, customs procedures, weather or busy seasonal periods.

Shipping charges and available destinations are displayed on our Shipping, Returns & Exchanges page and/or during checkout.

Customers are responsible for providing a complete and accurate delivery address.

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated.

6. Returns & Exchanges

Returns are subject to our Shipping, Returns & Exchanges policy.

Eligible items may be returned within the period stated in that policy, provided they meet the applicable return conditions.

Certain products may be excluded from return where permitted by law, including personalised or customised products.

Nothing in these Terms affects your statutory consumer rights.

7. Accuracy of Website Information

We make every reasonable effort to ensure that the information on our website is accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery.

We reserve the right to correct errors and update information where necessary.

8. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, branding and other original material, belongs to Dingle Woollen Company / McKenna’s of Dingle or is used with permission.

Content from our website may not be copied, reproduced, republished or used commercially without permission, except where permitted by law.

Third-party trademarks, brand names and product imagery remain the property of their respective owners.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties, including payment, delivery, analytics and marketing providers.

We are not responsible for the content, availability or privacy practices of third-party websites.

Your use of third-party services may also be subject to their own terms and policies.

10. Privacy & Cookies

Your privacy is important to us.

Our collection and use of personal information is explained in our Privacy Policy.

Information about cookies and similar technologies is provided in our Cookies Policy.

11. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may occasionally need to update, suspend or change parts of the website for maintenance, security or operational reasons.

12. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or for indirect losses that were not reasonably foreseeable.

Your statutory rights as a consumer are not affected.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

14. Governing Law

These Terms are governed by the laws of Ireland.

If you are a consumer living elsewhere, you may also have rights under the mandatory consumer-protection laws applicable in your country of residence.

15. Contact Us

If you have any questions about these Terms of Service, please contact:

Dingle Woollen Company / McKenna’s of Dingle
Main Street
Dingle, Co. Kerry
V92 HK18
Ireland

Email: info@dinglewoollencompany.com